Terms of Sale & General Conditions (CGV)

These General Terms and Conditions of Sale (Conditions Generales de Vente) govern all orders placed on thornandcrown.com. By placing an order, you accept these terms in full.

1. Seller Identity

[COMPANY LEGAL NAME], [LEGAL FORM] with share capital of [CAPITAL], registered under [SIRET / REGISTRATION NUMBER], VAT number [VAT NUMBER], with registered office at [REGISTERED ADDRESS]. Email: [CONTACT EMAIL]. Phone: [PHONE].

2. Purpose and Scope

These terms define the rights and obligations of the parties for the online sale of products offered on our website to consumers.

3. Products

Products are described and presented as accurately as possible. Photographs are illustrative and are not contractually binding. Offers are valid while stocks last.

4. Prices

Prices are shown in [CURRENCY], inclusive of applicable VAT, and exclusive of delivery charges which are indicated before order confirmation. We reserve the right to change prices at any time; the price charged is the one displayed at the time of order.

5. Orders

You select products, review your basket, provide delivery and billing details, accept these terms, and confirm payment. A confirmation email is sent once the order is validated. We reserve the right to refuse or cancel any order for legitimate reasons.

6. Payment

Accepted payment methods are [PAYMENT METHODS]. Payments are processed securely by [PAYMENT PROVIDER]. Your order is charged at the time of purchase. Orders are dispatched only after full payment is received.

7. Delivery

We deliver to [DELIVERY AREAS]. Estimated delivery times are [DELIVERY TIMES] and delivery costs are [DELIVERY COSTS]. Risk passes to you upon delivery. In case of delay, contact us at [CONTACT EMAIL].

8. Right of Withdrawal

In accordance with applicable consumer law, you have [14] days from receipt of your order to withdraw without giving reasons. To exercise this right, notify us at [CONTACT EMAIL] and return the product in its original condition. Return shipping costs are borne by [WHO PAYS RETURN]. Certain products (personalised, perishable, or hygiene-sealed items) are excluded from the right of withdrawal.

9. Returns and Refunds

Returned products must be unused and in their original packaging. Once received and inspected, refunds are issued within [REFUND PERIOD] using the original payment method.

10. Legal Guarantees

All products benefit from the legal guarantee of conformity and the guarantee against hidden defects [in France, Articles L.217-3 et seq. of the Consumer Code and Articles 1641 et seq. of the Civil Code]. Adapt these references to your jurisdiction.

11. Liability

Our liability is limited to the value of the order. We are not liable for indirect damages or for events beyond our reasonable control (force majeure).

12. Intellectual Property

All content on this website (text, images, logos, designs) is the property of [COMPANY LEGAL NAME] and may not be reproduced without prior written permission.

13. Personal Data

Your personal data is processed in accordance with our Privacy Policy.

14. Governing Law and Disputes

These terms are governed by the law of [JURISDICTION]. In the event of a dispute, you may seek an amicable solution or use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Failing resolution, the competent courts of [JURISDICTION] shall have jurisdiction.

15. Contact

[COMPANY LEGAL NAME] — [REGISTERED ADDRESS] — [CONTACT EMAIL].